Crave offers returns for orders within 30 days from the date of purchase. Return requests after this period will not be accepted. Returns are only available for products purchased through lovecrave.com within the United States.

Customers must contact Crave to initiate a return. If eligible, Crave will provide instructions on how to return the product, along with a unique RMA number. Any returns received without a unique RMA number will not be processed. Once a return request has been initiated, customers must send their unit back within 30 days.

Shipping cost must be covered by customers—we recommend using a shipping service with a tracking option. All returned items must include any original packaging.

Returns can be issued as either full product store credit, or a refund to the original form of payment. Original shipping costs are non-refundable. Refunds are subject to a small recycling fee (15% product value). Due to the intimate nature of our products, Crave cannot resell opened products, and this small fee helps destroy and recycle these units. Refund or credit will be issued upon receipt of return. Only one return per initial purchase is permitted.

To initiate a return, please contact hi@lovecrave.com via email and include your order number in your request.

All CRAVE products are covered by our Pleasure Guarantee: 1 year warranty against manufacturer’s defects and 5 years of extended support from the date of purchase.

Any products experiencing manufacturing defects (non-cosmetic) within 1 year of purchase are covered by our warranty. We can repair the product, offer an exchange for a new product, or replace the defective unit at no charge.

Our extended coverage applies to all products for 5 years from the purchase date. We’ll cover 50% of the retail cost for a new replacement product.

Only products purchased through CRAVE and authorized retailers are eligible. Customers must contact CRAVE to initiate a warranty claim and receive an RMA number. To initiate a warranty claim, please contact hi@lovecrave.com and include your order number in your request.